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Contact Centers

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Improve the customer service experience and your operational efficiency

Cox Business offers a portfolio of network solutions for contact centers, including hosted and cloud-based services, designed to meet your unique needs and the demands of today’s increasingly sophisticated customer.

  • Industry Challenges
  • Industry Solutions

  • Industry Challenges

    With the proliferation of social media, flawed customer service is in the spotlight like never before. Today’s contact centers must be nimble and flexible enough to meet the challenges of providing a stellar customer service experience. Contact centers with the right technology in place will have a clear advantage when it comes to building customer loyalty and controlling operational costs.

    • Risk of personal/confidential information breeches
    • System integration
    • Budgetary limitations
    • Attrition rates

  • Industry Solutions

    Cox Business’ advanced network, with 99.99+% reliability, speeds scalable up to 10G and ring-in-ring redundancy, along with our various Contact Center Services, can help you enhance your customer service in the most efficient means possible. Cox Business can build customized solutions to meet your business continuity requirements. Specifically, we can:

    • Improve network flexibility and collaboration between multiple locations
    • Provide a platform for network convergence (voice, Internet, data and video)
    • Reduce operational costs
    • Improve critical data security
    • Implement Work from Home Services
    • Provide PCI (Payment Card Industry) compliant solutions
    “A ‘call center in the cloud’ features all contact center services – call routing, live chat, IVR, PBX integration, email, click-to-call, etc. – seamlessly integrated on a Web-based platform that can be accessed from any Internet-ready location. The benefits – enhanced user experience, live data tracking, lower costs – have enormous potential. With this model, a company might not even need a call center building.”
    Source: Customer Management iQ, 2011